Frequently asked questions (FAQ)

Welcome to our 3d Poker FAQ section. Here you will find a wealth of information about playing poker on
Gold Rush Poker. This FAQ will answer most of your questions about using Gold Rush Poker 3d poker room.

Setup and Installation FAQs

How do I download Gold Rush Poker software and run the setup?

Using Internet Explorer and Windows

  1. Click the play now button or the Download Button.
  2. A Window will pop-up as given below, then Click on Run.
Using IE

Using FireFox and Windows

  1. Click the play now button or the Download Button.
Using FireFox
1) Select Save file. The file will download and appear in the Firefox Download tab
Using FireFox
2) Right Click on the Downloaded File. You then select OK in the open Executable File? Tab
Using FireFox
This option may not appear if have selected “Don’t ask me again “before
3) Select Run
Using FireFox
The installer window will open. Refer to

Using Chrome and Windows

1) Click the play now button or the Download Button.
2) On the download tab select Save
Using Chrome
3) Once the software exe downloads it will show up as a tab.
Using Chrome
4) Click on the downloaded tab to run the setup.
Using Chrome

I have downloaded the software how do I install the Gold Rush Poker software on my computer ?
Step 1.  When you get this Welcome screen click on Next.
Download
Step 2.  Please DO NOT change the Desktop settings, click on Next.
Download
Step 3. Please DO NOT change the Destination Folder, click on Next.
Step 4. Please DO NOT change the Start Menu shortcut settings, click on Install.
Download
Step 5. Once the Process is Complete click on Next 
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Step 6. The final step is to make sure the Run Gold Rush Poker check box is ticked and then click on Finish
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Step 7. Once the installation is finished, you can find our Gold Rush Poker icon on your desktop. Double-click the icon to start the Gold Rush Poker card room.
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What are the System Requirements?

We Recommend the following Configurations

- PC with at least 1 GHz CPU and 512MB RAM.
- 3D-graphics card with at least 64 MB memory.
- Microsoft Windows XP or Vista.
- 20 MB available on your hard drive.
- Microsoft DirectX 9

How do I reinstall the Gold Rush Poker software?

Step 1. Simply download the Gold Rush Poker software and run the setup file again. If the software is already installed on your computer you will be asked if you want to uninstall it. Select “Yes”

Re-install

Step 2. Click on Next to continue.

Re-install

Step 3. DO NOT change the path.

Re-install

Step 4. Once the process is complete click on Next.

Re-install

Step 5. After Gold Rush Poker is uninstalled click on finish.

Re-install

Step 6. Continue with the normal Setup of Gold Rush Poker.(refer to question2 )

 

Game Settings FAQs

How do I turn the pop-up table setting off?

Step 1. To turn off the pop-up table settings.First go to Options in the Lobby and then click on Settings.

Pop-up Setting

Step 2. You will get a pop-up window like below containing your Game as well as Sound Settings. The first option under the Game Settings allows you to turn the pop-up table off/on.

Pop-up Setting
 
How do I edit my sound setting?

Step 1. Click on the Options tab, then click on Settings.

Sound Setting

Step 2. After the Settings window opens, under Sound you will find horizontal scroll bars. The first bar controls the Master Volume which, if turned off, turns all sounds off.

Sound Setting

Step 3. The Second horizontal scroll bar controls the Music Volume turning this off would turn off the background music.

Sound Setting

Step 4. With the next bar you can change the Ambience Volume according to your preference.

Sound Setting

Step 5. The Effect Volume scroll bar controls the volume of the special effects in the game, to enhance the realistic.

 

Player Stats FAQs

How do I check my play stats?

Step1. To check your play stats go to Lobby then click on Statistics.

Play Stats

Step 2. Another window containing all your statistics will open giving you a detailed report of your Win/Loss Patterns, Betting Patterns and Overall standings.

Play Stats

Hand History FAQs

What is hand history?

A hand history is a record of the action in an online poker hand. These records are generated by the Gold Rush Poker software .

Can I view my hand history?

Yes, it is possible for you to view your hand history by merely following these steps.
Step 1. Click on the Lobby tab, then, click on Hand History to view your past hands.

Hand History

Step 2. After clicking on Hand History a window will pop-up displaying all the previous hand histories you’ve played. Click on the Table of which you wish to view.

Hand History

Customer Service FAQs

How Do I contact customer service?

Please contact us with any question or issue you may have at: support@goldrushpoker.net.

Customer Service hasn't responded. What should I do?

Customer Service replies to all email they receive. Sometimes, their responses get spam-filtered by your email client. Please check in your junk mail or spam folder for Customer Service's response.


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